ADDITIONAL FAQ'S
DO WE ACCEPT RETURNS?
short answer yes but please read our returns policy at the bottom of the site that will give more detail on our processes and procedures
HOW SHOULD OUR PRODUCTS BE STORED?
In a cool dark location such as a cabinet or drawer with as little exposure to external environments and air as possible as this will decrease the shelf life of the product.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
all our products are hand. We converse with major couriers all over the uk to ship nationwide and attempt to provide free next day delivery. Please read our policy statement for further clarification of our services or contact us if there are any issues
DO OUR PRODUCTS USE ARTIFICIAL FRAGRANCE AND COLOURS?
We do use some synthetic ingredients to assist the capabilities of our products but the aim is to be as natural as possible. The fragrances/ essential oils we use are to the highest quality of industry standards and the colours we use are fully natural mica colorants! We aim to be as transparent as physically possible with our business and what goes into our products!
WHAT MAKES US DIFFERENT?
At Lelaluchi, we prioritize both functionality and convenience, ensuring complete transparency in everything we do. Our goal is to deliver high-quality products that perform exactly as promised—at a fair price, aiming for free next-day delivery across the UK on every order.
What started as a passion project at our dining room table, where we meticulously perfected each formula, has grown into a trusted brand serving customers nationwide.
*"Ethics and transparency are at the heart of Lelaluchi, with the customer always coming first. I believe this is what truly sets us apart from others in our industry."*
— Jay Lucas, Founder, Owner & CEO
ARE OUR PRODUCTS SUITABLE FOR ALL SKIN TYPES?
Yes our products are supported for all skin and hair types whether your skin is dry or oily or mixed. Our products work effectively in balancing your skin! whether your hair is straight or curly, dry or oily our products aim to provide genuine nutrients with specifically crafted active ingredients that work!
CAN YOU USE OUR PRODUCTS AGAINST OTHER HAIR AND SKIN PRODUCTS AND ROUTINES?
Absolutely but for the best results our products have been formulated to work in contrast with one another you can shop our shower and skin collections
DO WE USE NATURAL INGREDIENTS?
At Lelaluchi, we prioritize both functionality and convenience, ensuring complete transparency in everything we do. Our goal is to deliver high-quality products that perform exactly as promised—at a fair price, aiming for free next-day delivery across the UK on every order.
What started as a passion project at our dining room table, where we meticulously perfected each formula, has grown into a trusted brand serving customers nationwide.
"Ethics and transparency are at the heart of Lelaluchi, with the customer always coming first. I believe this is what truly sets us apart from others in our industry."
— Jay Lucas, Founder, Owner & CEO
WHERE ARE OUR PRODUCTS MADE?
Our products are proudly made in England. We started in Carshalton, a small town in Surrey, mixing formulas at our parents' dining room table. we remain committed to manufacturing our products where it all began.